FAQ
How Do I Place An Order?
Once you've decided on the item/s you wish to buy click add to Cart.
Then when you are ready to place an order and checkout, select the shopping basket at the top right of the page. Once you enter your Cart you will need to follow these simple steps:
Step 1. Check that you are happy with the products in your bag, then click "Go to checkout" at the bottom of the page.
Step 2. If you haven't already signed in, you will be asked to enter your preferred email address so that we can send you an email confirming your order once payment has been made. This can be done either as a guest, or as a registered user.
Step 3. You will then be shown to the payment page. Here you can select and enter your payment method: You can pay using Visa, Mastercard, or paypal.
Step 4. Once you are happy with your details, you can go ahead and complete your order by clicking "place order and pay".
Shipping & Tracking
Items purchased will be shipped 48hr Recorded Delivery via the Royal Mail postal service once dispatched from Underground seeds.
please allow up to 14 days for dispatch.
Once dispatched all items can be fully tracked via the Royal Mail website: https://www.royalmail.com using the tracking number provided via email.
P&P will be charged at £3.95 Recorded Delivery for all orders under £100.
Orders over £100 will receive FREE P&P.
Secure Ordering & Payment Options
Your order & personal information is private & secure.
We understand your concerns about internet security. We make every effort to protect your personal information, by employing an SSL Security Certificate
At checkout, we'll ask for enough personal details to complete your order. This includes your name and mailing address, contact information include email and phone number, plus your payment information. This information goes straight to our payment provider and shipping department. We only use it to process and dispatch your order, and it's all safely shared. underground seeds has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.
Here is how it works:
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SSL encryption is active in all areas where customer information is requested. You can check to see that you have entered an SSL-active area by looking at your browsers address bar If you see a closed lock, you will know that SSL technology is in place and ready to encrypt your information.
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Additionally, look for our SSLTrust Logo at the bottom of any screen requiring SSL Security.
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You can also check by looking at the URL line of your browser. When you are in SSL-active areas, the first letters of our website address will change from "http:" to "https" (the "s" stands for "secure").
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When you place your order with us online, your information is transmitted across the internet in an encrypted (scrambled) form, which is then decoded when it gets to us.
Payment options include: Visa, Mastercard, or Paypal
Returns & Refunds
The customer has 14 days from the delivery date to return the product accompanied with the initial invoice or order number.
The returned items must be returned in their original condition with all packaging intact.
The customer will then be refunded the price of the product within 30 days of our receiving it.
The return postage is to the customers charge.
RETURN INSTRUCTIONS
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login to your Underground Seeds account and cancel your order. Please include the reason for your return in the space provided.
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Pack your unwanted seeds in a padded envelope so they don't get damaged en route.
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Pack with the initial invoice or order number.
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Seal it really well so they don't slip out during transit.
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Put your return address on the outside of the padded envelope so that it will be returned if Royal Mail can't deliver it to Underground Seeds for some reason.
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Ship the return via Recorded Mail, Always use recorded delivery so you have proof of posting and delivery. Underground seeds can't pay any postage due on returns, and we aren't responsible for any packages lost in the post.
Return items can be sent to:
Free Seeds
Orders over £50 will receive 1 FREE Seed.
Orders over £100 will receive 2 FREE Seeds + FREE P&P.